Refund & Cancellation Policy

Last updated: 14 February 2026

This policy explains when refunds may be available for purchases made on GreetingKards. GreetingKards provides digital greeting cards (digital content). No physical goods are shipped.

1. Digital content and your right to cancel (UK)

Under UK consumer law, you may have a 14-day cancellation right for many online purchases. However, different rules apply to digital content that is supplied immediately.

When you purchase a GreetingKards digital card, the digital content is typically made available immediately (for example, by generating access links and allowing the card to be edited and viewed).

By completing a purchase, you acknowledge that the digital content is provided immediately and you agree that your right to cancel may be lost once the digital content has been made available.

2. When refunds may be provided

We may provide a refund in the following situations:

Duplicate payments (e.g. you were charged twice for the same order)
Technical failure that prevents you from accessing or using the purchased card(s)
Payment taken in error where an order cannot be fulfilled
Unauthorised transaction (subject to investigation and evidence, and typically handled via your bank/payment provider)

Where a refund is approved, it will be issued to the original payment method.

3. When refunds are not normally provided

Refunds are not normally provided where:

The card has been made available and the service is functioning as described
You changed your mind after purchase
Messages, names, images, or GIFs added by you or contributors are not as you expected
The recipient did not view the card (e.g. due to email filtering, link sharing, or personal choice)
Delivery issues are caused by third parties outside our control (for example, an email provider blocking messages)

4. Cards signed by multiple people

Some GreetingKards cards can be signed by multiple contributors using secure links. If you invite others to contribute, you remain responsible for the decision to share access and for the overall content added to the card.

Refunds will not normally be issued due to disputes between contributors or unwanted content added by others. If content violates our Terms, you may contact us and we may remove it where appropriate.

5. Voucher / discount orders

If you use a voucher or discount code, refunds (if approved) will typically be based on the amount actually paid after discount.

If an order total is reduced to £0.00 and is completed without payment, no monetary refund is possible.

6. How to request a refund

To request a refund, please email us at hello@GreetingKards.com and include:

Your order reference
The email address used at checkout
A brief explanation of the issue
(Optional) screenshots or error messages to help us investigate faster

We aim to respond as soon as reasonably possible. If we approve a refund, processing times depend on your bank/payment provider.

7. Chargebacks

If you believe a transaction is unauthorised, you may also contact your bank or payment provider. If a chargeback is raised, we may need to share relevant order and access information with the payment provider to investigate the claim.

8. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.